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IMScart Ecommerce Software FAQ

  1. Why is IMScart different than other "eBusiness Software" I've seen?
  2. Why is IMScart different than other E-Commerce Software"I've seen?
  3. Do I need a Merchant Account to use IMScart?
  4. Who hosts my store?
  5. Where can we find more information about selling online?
  6. Are there any commissions or other fees to be paid?
  7. What type of security does IMScart provide for online transactions?
  8. How long does it take to setup my store?
  9. Will I need to contact IMScart to make changes to my store?
  10. Does IMScart have an Affiliate Program?
  11. Does IMScart have a reseller program?
  12. How will internet shoppers find my store?
  13. Does IMScart have a Hotel Reservation System version?
  14. Can IMScart Voyager handle multiple hotel reservations?
  15. Do I need to know HTML to create my store?
  16. How do I setup my eBusiness or Hotel reservation system?
  17. What makes you different from the hundreds of other E-commerce software providers? 
  18. How flexible is IMScart can it be added to an existing website?
  19. Can the IMScart system be used as a standalone web site?
  20. Why does IMScart convert more sales?
  21. Do I need any other tools to get started?
  22. Is there a limit to the number of products I can sell with the IMScart?
  23. How much does IMScart cost?
  24. May I have my own domain name?
  25. How am I notified of new orders?
  26. Can my orders be sent directly to my eFulfillment warehouse? 
  27. Does IMScart offer web design services, logo creation or custom programming?
  28. Can customers log into the site to view the status of an order?
  29. What are the system and hosting requirements for IMScart software?
  30. Over 240+ other IMScart features
 
Why is IMScart different than other "eBusiness Software" I've seen?
IMS software is the only eCommerce, eBusiness and Hotel Online Reservation solution on the market today for eBusiness and distributed channel solutions developed using ‘Distributed Co-operation’ methodology.

It was designed to facilitate B2B, B2C and B2B4C sales in one integrated solution.

Why is IMScart different than other "eCommerce Software" I've seen?

While basic shopping carts and reservation softwares only allow you to add a buy button to a product list and force you to use their templates, IMScart Ecommerce & Reservation Software can be easily integrated into your 'look & feel' and provides all of the tools necessary for professional online sales.

To sell profitably online you need to maintain control over every aspect of your e-business:

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Do I need a Merchant Account to use IMScart?

You do not need a merchant account to use IMS software system. IMS software is fully interfaced with many Merchant gateways including Pay Pal.

If you wish to accept credit cards you need a merchant account. It is a good idea to accept credit cards since 85% of all online purchases are made with CC's! IMScart is compatible with many of the major and reputable merchant account providers. Others can be added by request. a small fee will apply.

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Who hosts my store?

You may purchase our IMS software and host the software on your servers. The servers can be Unix/Linux or Windows based and require PHP and MySQL. See Requirements.

IMS also offers extremely reliable e-commerce hosting services via our selected partner program. If hosting is required your store or website can be hosted on one of their dedicated servers.

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Where can we find more information about selling online?

You may find many articles and white papers at our sister company Global Millennia Marketing. If you have questions not covered in this FAQ, contact our knowledgeable sales staff at 1-800-229-7972.

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Are there any commissions or other fees to be paid?

No. IMS softwareis sold as a license like other software, such as Microsoft Office.

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What type of security does IMScart provide for online transactions?

You have the choice of using your certificate selection (we provide 128 bit Secure Socket Layer protection free of charge).

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How long does it take to setup my store?

IMS software setup depends more upon the number of products, hotels, tours or rental products  you feature on your website and the complexity of your product line. 

Purchase of IMS software includes two hours of installation and support from our technical team to get your business online.

We offer a variety of services for IMScart customers who would like to immediately take full advantage of the powerful features available in IMScart or would like to spend less time starting up.

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Will I need to contact you to make changes to my store?

IMS software provides the flexibility to make changes,  including colors, fonts, prices, products, categories, shipping methods, logos, discounts, graphics, payment types, product descriptions and much, much more. All modifications can be made from your administration module from any computer connected to the Internet!

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Does IMScart have an Affiliate Program?

Yes!  Click here for details.

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Does IMScart have a Reseller Program?

Yes!  Click here for details.

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How will Internet Shoppers find my store?

You must have plans to market your site if you plan on generating online sales!

Resellers, affiliates, search engine submittal, pay-per-click search engines, newsgroups and newsletters are all a part of the mix with successful e-business.

Click here to visit an IMS selected partner web site for online promotion.

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Does IMScart have a Hotel Reservation System version?

Yes, with our IMS Voyager versions. It provides hotels, property owners, tour operators and travel portal websites with a simple, yet powerful way to sell rooms, tours and even gifts online.

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Can IMScart Voyager handle multiple hotel reservations?

Absolutely! With IMS Multi Hotel / Tour versions of Voyager you can set up your own destination website or travel portal. Listed hotels or tour companies can also have their own administration area for room management.

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Do I need to know HTML to create my Store?

HTML knowledge is not required to use the IMS software system. You do not need to understand HTML or other programming languages to build or maintain your store. If you understand these languages and programs, HTML and Flash can be used effectively within the administration manager to enhance the "look and feel".

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How do I setup my eBusiness or Hotel Reservation System?

We install the application files for you and provide two hours of personal online service to help get you started. No downloading templates and figuring it out yourself like other software.

One of our technical specialists works with you. We also provide our toll free support line and support email addresses and a variety of personal technical services are available.

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What makes you different from the hundreds of other E-commerce software providers?

The difference between us and most other providers is clear: Internet Merchandising Systems is an e-commerce company built by experienced business people who understand what a business requires and as such, specialize in eCommerce and eBusiness software development.

Most "shopping cart companies" are hosting companies that "resell" e-commerce software or programmers who have developed technical rather than business ecommerce solutions.

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How flexible is IMScart? Can it be used with an existing web site?

IMS software can be seamlessly integrated into an existing web site. You may also link products from your current site to the proper location within the store.

IMS software is web based, you may control your site from any computer connected to the Internet. Check out: client examples to view a selection of client s who have done an excellent job integrating the software into their existing site.

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Can the IMScart system be used as a standalone web site?

IMS software is incredibly effective when used as a stand-alone site. IMS software contains a custom page creator that allows users to add custom information pages to your IMS system and our integrated WYSIWYG editor.

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Why does IMScart convert more sales?

You will make more sales using IMS. It was designed using ‘Distributed Co-operation’ methodology and in consideration of a number of surveys that were undertaken to obtain customer feedback.

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Do I need any other tools to get started?

IMS software is self-contained and is controlled by you from a web-based administration module. You have the ability to control your e-business from any computer connected to the Internet. There is nothing to install on your computer. No plug-ins or downloads are necessary.

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Is there a limit to the number of products I can sell with the IMScart System?

There is no limit to the number of products you can sell.

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What are the costs?

IMS offers several affordable packages to accommodate any size business.  Click here for full pricing and product details.

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May I have my own domain name?

Your eBusiness belongs to you and will feature your products or hotel rooms exclusively. Your eBusiness WILL be on your own domain www.yourdomain.com.

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How am I notified of new orders?

Upon completion of an order, the following emails are automatically sent.

  • Sales Manager Alert; Order details can be automatically emailed to your sales manager, warehouse, etc notifying them of the order.

  • Vendor and Customer are emailed.

  • Customer Thank You; Your customer is thanked for their order, and hyperlinks are provided for access to your Extranet, order details, order tracking, etc.

  • Third party Alert; With Portal versions your vendor or a third party get notification of the order as well.

You may also log into your site and print order invoices. Orders and customer information is data based in your admin panel so you can search for past orders by last name, order number and many other criteria.

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Can my orders be sent directly to my eFulfillment warehouse?

YES! IMS software can have eFulfillment integration. Actual Manufacturer Alert email for your vendor or a third party to get notification of the order as well with portal versions.

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Does IMScart offer web design services, logo creation, and custom programming?

Yes. IMS has a number of carefully selected partners who work with us under contract or who we recommend directly for these services or we can do the work for you.

IMS also has a custom programming staff who will build custom features unique to your online business. E-mail or call to discuss your web design and programming needs.

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Can customers log into the site to view the status of an order?

IMS software has a built in feature that allows customers to log into your site to view the status of an order.

They can 'Check Order Status', accessing an order placed will also reveal its status, such as "Awaiting Payment", "Completed", etc, or 'Check Order History'

At any time, your customers may view their past orders from your Extranet and customers may edit any of their account info at any time.

This feature significantly reduces call volume and enhances customer support. These features can be turned off if you do not wish to use them.

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What are the system and hosting requirements for IMScart software?

The basic requirements are a server running PHP 4.1.0 or newer and MySQL 3.23 or newer.

Interaction with some payment processors require PHP with the curl library with SSL support and xml. If you want to use UPS live quotes, you must sign up at UPS and enter your Userid, Password and XML AccessID.

If you want to use USPS live quotes, you must sign up with USPS and enter your Userid and Password. For these you also need Perl installed with the XML::DOM module.

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