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Voyager FAQ
Ecommerce FAQ
Tour Reservation Software

 

 

 

 

 

 

 

IMS Voyager Hotel, Tour & Rental Reservation Software FAQ

  1. Why is IMS Voyager different than other "eBusiness Software" I've seen?
  2. What is the actual added value of IMScart Voyager software?
  3. With IMScart Voyager am I limited to offering the recommended rate?
  4. Who hosts my Reservation System?
  5. Do I need to call on you when I want to update my rates or availability?
  6. Are there any commissions or other fees to be paid?
  7. Does this mean I have to recreate my website when I install IMScart Voyager?
  8. How long does it take to setup my Reservation System?
  9. How long will it take for my customers to make a reservation using the IMScart Voyager software?
  10. Does IMScart Voyager have an Affiliate Program?
  11. Does IMScart have a Reseller Program?
  12. Can IMScart Voyager handle multiple hotel reservations?
  13. Do I need to know HTML to create my Reservation System?
  14. How do I setup my Hotel Reservation System?
  15. Can Travel Agents and Tour Operators make reservations on my website?
  16. Do I have access to my customer and reservations database?
  17. What are the system and hosting requirements for IMScart software?
  18. Over 240+ other IMScart features
  19. Can the IMScart system be used as a standalone web site?
  20. Do I need any other tools to get started?
  21. How am I notified of new reservations?
 
Why is IMS Voyager different than other "eBusiness Software" I've seen?
IMS software is the only eCommerce, eBusiness and Hotel Online Reservation solution on the market today for eBusiness and distributed channel solutions developed using ‘Distributed Co-operation’ methodology.

It was designed to facilitate B2B, B2C and B2B4C sales in one integrated solution.

What is the actual added value of IMScart Voyager software?

Today browsers who make a booking request via e-mail and fail to get an immediate reply contact ten other hotels in order to ensure at least one positive answer. Consequently you are losing both customers and turnover.

IMS Voyager eliminates these problems - you can answer Internet requests immediately by showing availability in real time and confirming the booking in real time or by e-mail.

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With IMScart Voyager am I limited to offering the recommended rate?

Of course not. The IMS Voyager software enables you to display your entire price range. This means that companies or tour operators will be able to use their concessionary rates simply by using the password you have given them.

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Who hosts my Reservation System?

You may purchase our IMS software and host the software on your servers. The servers can be UNIX or Windows based and require PHP and MySQL. See Requirements.

You can install our IMS application on the same Web server as your current Web site or we can host it on our servers.

1- We integrate our IMS Voyager/Tour Desk into your current Website by adding links into your static pages to access the booking engine of IMS software hosted to your requirements.

2- IMS software can also function as your primary Web site.

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Do I need to call on you when I want to update my rates or availability?

Absolutely not. With IMS Voyager, you maintain total control over your availability, rates and promotions. You set the parameters and can modify them however and whenever you wish.

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Are there any commissions or other fees to be paid?

No. IMS Voyager/Tour Desk is sold as a license like other computer software, such as Microsoft Office.

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Does this mean I have to recreate my website when I install IMScart Voyager?

Absolutely not. The IMS Voyager software is integrated within your own website but does not modify the look and feel in any way. in fact our template driven system allows you to customize IMS to seamlessly integrate with the look & feel of your website.

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How long does it take to setup my Reservation System?

IMS Voyager setup depends more upon the number of rooms/tours/rentals you feature and the complexity of your pricing.  You can be up and running within a few days.

Purchase of IMS software includes two hours of installation and support from our technical team to get your business online.

We offer a variety of services for IMS customers who would like to immediately take full advantage of the powerful features available in IMS Voyager or would like to spend less time starting up.

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How long will it take for my customers to make a reservation using the IMScart Voyager software?

All the choices are made on a single page (type of room, arrival and departure dates, number of people…) all for different periods. Once availability has been checked and validated, the customer receives immediate confirmation of his booking, showing the details, and is given a personal booking number. These active display templates can be customized.

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Does IMScart Voyager have an Affiliate Program?

Yes!  Click here for details.

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Does IMScart have a Reseller Program?

Yes!  Click here for details.

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Can IMScart Voyager handle multiple hotel reservations?

Absolutely! With IMS Multi Hotel/Tour Voyager you can set up your own destination website or travel portal. Listed hotels or tour companies can also have their own administration area for room / tour management.

See some of our client examples.

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Do I need to know HTML to create my Reservation System?

HTML knowledge is not required to use the IMS system. You do not need to understand HTML or other programming languages to build or maintain your reservation area.

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How do I setup my Hotel Reservation System?

We install the application files for you and provide two hours of personal online service to help get you started. No downloading templates and figuring it out yourself like other software.

One of our technical specialists works with you. We also provide our toll free support line and support email addresses and a variety of personal technical services are available.

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Can Travel Agents and Tour Operators make reservations on my website?

IMS Voyager enables you to display all your different prices (private individuals, companies or Tour Operators etc) on your Internet site.

Your professional customers have access to their negotiated prices through a user ID and Password that you provide them with.

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Do I have access to my customer and reservations database?

Yes! You have a complete database of all the customers who have reserved through your Internet site. You also have a complete reservations database and Newsletter signup database.

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What are the system and hosting requirements for IMScart software?

The basic requirements are a server running PHP 4.1.0 or newer and MySQL 3.23 or newer.

Interaction with some payment processors require PHP with the curl library with SSL support and xml. If you want to use UPS live quotes, you must sign up at UPS and enter your Userid, Password and XML AccessID.

If you want to use USPS live quotes, you must sign up with USPS and enter your Userid and Password. For these you also need Perl installed with the XML::DOM module.

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Can the IMScart system be used as a standalone web site?
IMS Voyager is incredibly effective when used as a stand-alone site. IMS Voyager contains a custom page creator that allows users to add custom information pages to your IMS Voyager.

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Do I need any other tools to get started?
IMS Voyager is self-contained and is controlled by you from its web-based administration module. You have the ability to control your reservation system from any computer connected to the Internet. There is nothing to install on your computer other than Internet explorer or some other browser. No plug-ins or downloads are necessary.

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How am I notified of new reservations?

Upon completion of a reservation, the following emails are automatically sent.

  • Sales Manager Alert; Order details can be automatically emailed to your sales manager, notifying them of the order.

  • Customer is emailed.

  • Customer Thank You; Your customer is thanked for their reservation, and hyperlinks are provided for access to your Extranet, order details, order tracking, etc.

  • Third Party Alert; Sometimes you may wish for your a third party to get notification of the order as well (Portal versions).

You may also log into your site and view/print reservation invoices. reservations and customer information is data based in your admin panel so you can search for past orders by last name, order number and many other criteria.

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